Q: What payment methods do you accept? A: We accept Visa, MasterCard, American Express, PayPal, and Shop Pay. Q: What is your return policy? A: If you or your pet are not satisfied, you may return most items within 30 days of receiving your order for a full refund or exchange. Items must be unused and in original packaging. See our Return Policy page for details. Q: Can I cancel or change my order? A: Orders can be changed or canceled within 12 hours of purchase. Please email us as soon as possible at [your email] if you need to modify an order.

Q: How long does shipping take? A: We process all orders within 1-2 business days. Standard shipping usually takes 3-7 business days, depending on your location. Expedited options are available at checkout. Q: Do you ship internationally? A: At the moment, we only ship within the United States. Stay tuned as we are working on expanding our shipping options! Q: Can I track my order? A: Yes! Once your order ships, you will receive a tracking number via email. You can also track your order directly on our website under “Track My Order”.

Q: What size harness should I get for my dog? A: We have a Size Guide available on each product page to help you measure your dog for the perfect fit. If you need extra help, contact us with your dog's breed and measurements! Q: Are your dog treats safe for puppies? A: Yes! We offer a variety of treats, and many are specially formulated for puppies. Look for “Puppy-Safe” labels in the product description. Q: Do you carry hypoallergenic products for dogs with sensitive skin? A: Absolutely. We stock a range of hypoallergenic shampoos, conditioners, and treats. Check out our Sensitive Dog Collection section.

Q: Do you sell cat products made of natural materials? A: Yes! We offer a variety of eco-friendly and natural products, including scratchers, toys, and grooming supplies. Check our Eco-Friendly Cats section. Q: What’s the best litter box for a small apartment? A: We recommend compact or hidden litter boxes that are stylish and space-saving. Check out our Apartment-Friendly Cat Essentials category for suggestions. Q: Are your catnip toys safe for all cats? A: Yes! Our catnip toys are made with organic and pet-safe catnip, suitable for cats of all ages. Always supervise first-time play to ensure safety.

Currently, we only ship within the United States. We are working on expanding our shipping options in the future.

Q: Do you have a physical store I can visit? A:We are currently an online-only store but offer fast shipping and easy returns! Q: Do you offer gift cards? A: Yes! Our digital gift cards are perfect for pet lovers. Available in multiple denominations and sent via email. Q: Do you have sales or discounts? A: Yes, we run seasonal promotions and offer exclusive discounts to our newsletter subscribers. Sign up for updates and special deals! Q: How can I choose the right product for my pet? A: Our team is always ready to help. Contact us with details about your pet (breed, age, preferences), and we’ll recommend products that fit their needs. Q: What if my pet doesn't like a product I bought? A: No worries! Contact us for a return or exchange. Your pet’s happiness is our priority.

If you have any issues with your order, please contact our customer support team as soon as possible. We are here to help and will do our best to resolve any problems quickly.

You can reach our customer support team by email at info@premiumpetttoys.com. Our support hours are Monday to Friday, 9 AM to 6 PM EST.